Work Experience

Advised customers on mobile device options, plans, and accessories to meet their needs.

Demonstrated product features, educating customers on device functionality.

Conducted sales transactions and processed activations for mobile services.

Resolved customer inquiries, troubleshooting technical issues and providing solutions.

Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.

Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features. 

Responded to service tickets for tech issues, aiding students and faculty with device problems while logging everything into a ticketing system.

Provided assistance via email, phone, in-person and remote support, prioritizing response time.

Managed Apple devices with JAMF Pro, preparing, deploying and managing them efficiently.

Configured computers (inc. MacBook, iPad, Windows Laptop & Desktops), peripherals, and assisted in networking setup.

Employed JAMF Pro for remote management, troubleshooting, and smooth imaging processes.

Was contacted by the institution to provide part-time support for a month.

Performed troubleshooting to diagnose and resolve problems mostly in Cisco routers and switches.

Provided technical assistance and expertise to students during labs. 

Set up workstations with computers and necessary peripheral devices. 

Checked computer hardware (mouses, keyboards, NIC cards etc.) to ensure functionality 

Provided both technical and pre-sales support to domestic and international StarTech.com partners and individual end-users.

Had put my knowledge and and troubleshooting skills to good use while consulting with other IT professionals on product specifications, features and benefits.

Successfully support the installation, configuration and troubleshooting of StarTech.com products.

Played a key role in the continued growth of StarTech.com by providing best-in-class support to our global end users and channel partners.

Achieved invaluable, foundational knowledge and experience at StarTech.com

Moved merchandise with correct use of pallet jacks, forklifts, and hand trucks.

Helped sell new products by setting up displays and end-caps.

Presented products to customers for maximum sales by using good merchandising skills and following correct plan-o-grams.

Delivered exceptional customer service to every guest, including locating items and answering questions about promotions.

Anticipated needs and resolved problems to keep customers happy.